Terms of service
Last updated: January 3, 2025
OVERVIEW
Welcome to Sutchy and our online store (store.sutchyofficial). The terms “Sutchy,” “we,” “us,” and “our” refer to Sutchy and this online store. By visiting or purchasing from our store, you engage in our “Service” and agree to be bound by these Terms of Service, including any additional terms and policies referenced or linked within the store.
We operate this website and provide access to products, digital content, tools, and services to help you shop and connect to the Sutchy brand. Our store is powered by Shopify, which enables us to offer secure online ordering and payment processing.
Please read these Terms of Service carefully, as they outline your rights and responsibilities when using our Service. If you do not agree to these Terms of Service or our Privacy Policy, you should not access the website or make a purchase.
SECTION 1 - ACCESS AND ACCOUNT
By using our Services, you confirm that you are at least the age of majority in your state or province of residence, or that you are using the Services with the permission of a parent or legal guardian.
To place an order or access certain features, you may be asked to provide information such as your name, email address, billing details, and shipping address. You agree that all information you provide is accurate, current, and complete, and that you will update it as needed so we can process your order without delay.
You are responsible for keeping your account login credentials secure and for all activity that happens under your account. You agree not to share, transfer, sell, or assign your account to anyone else.
SECTION 2 - OUR PRODUCTS
We work hard to accurately represent our products and services online. Colors, textures, and sizing may vary slightly due to screen settings, printing methods, or manufacturing variations, and these differences do not qualify as product defects.
Because many items are printed or roasted to order, availability may change without notice. We reserve the right to modify or discontinue any product at any time and may limit quantities per customer, per household, or per order if necessary.
We do not guarantee that any product you purchase will meet your personal expectations. If you believe your item arrived damaged or incorrect, please refer to our Return and Refund Policy for next steps.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. We reserve the right to accept or cancel your order at our discretion. Orders are not accepted until payment has been successfully processed.
Because all items are made-to-order, please review your order carefully before submitting, as we may be unable to accommodate cancellations once an order is in production. If we cannot fulfill your order, we will contact you using the email address or phone number provided at checkout.
Purchases are for personal use only and not for resale, commercial use, or export.
SECTION 4 - PRICES AND BILLING
Prices, discounts, and promotions may change without notice. The price you pay is the price displayed at checkout when your order is submitted.
Unless stated otherwise, prices exclude shipping, handling fees, duties, and taxes, which will be calculated at checkout where applicable.
You agree to provide accurate and complete billing and shipping information and promptly update us if any changes occur so we can fulfill your order.
All charges must be authorized by your payment provider. Any costs incurred due to incorrect or incomplete payment or delivery details are your responsibility.
SECTION 5 - SHIPPING AND DELIVERY
Shipping times are estimates and may vary based on carrier delays, customs processing, or events outside our control.
Once an order is transferred to the carrier, responsibility for the shipment (including title and risk of loss) passes to you.
For full details, please see our Shipping Policy.
SECTION 6 - INTELLECTUAL PROPERTY
All content made available through our store— including but not limited to designs, graphics, product images, logos, artwork, photos, text, videos, and digital files — is owned by Sutchy or used with permission from our partners and creators.
These materials are provided for your personal, non-commercial use only.
You may not copy, reproduce, modify, sell, distribute, or republish any of our content without written permission. Creating products, merchandise, or brand assets using our designs or brand name without permission is not allowed.
Nothing in these Terms grants you the right to use our name, brand elements, or content for commercial purposes.
If you believe any content on our store infringes on your own intellectual property rights, please contact us at connect@sutchyofficial.com so we can review and respond appropriately.
SECTION 7 - THIRD-PARTY TOOLS
Our store may provide access to tools or services operated by third parties (such as tracking tools, apps, or widgets). These tools are provided “as is” and without warranties. We are not responsible for any issues arising from your use of these third-party tools.
SECTION 8 - EXTERNAL LINKS
Our website may contain links to external websites or services. We are not responsible for their content, policies, or practices. If you choose to access a third-party site, you do so at your own risk.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
Our online store is hosted and powered by Shopify, which enables us to provide products and services to you. Your purchases are made directly with us, and Shopify is not responsible for sales, refunds, returns, customer service, or issues arising from your orders.
By using our store, you acknowledge that Shopify provides the online platform only, and any questions regarding your purchase should be directed to Sutchy through our contact page.
SECTION 10 – PRIVACY POLICY
Any personal information you provide during checkout or account creation is collected so we can process your order, communicate with you, and improve your shopping experience.
Your information is handled in accordance with our Privacy Policy.
Because our store is hosted on Shopify, some information may also be processed by Shopify as needed to operate the platform. For more details on how Shopify handles data, you may review their privacy policy here: https://www.shopify.com/legal/privacy
SECTION 11 - FEEDBACK
We welcome your reviews, ideas, and suggestions (“Feedback”).
By submitting Feedback, you understand that we may use it to improve our products, services, and customer experience. You agree that:
- your Feedback is voluntary and unpaid
- we may display your Feedback publicly (for example, on product pages or social media)
- your Feedback will not violate any laws, contain harmful content, or infringe anyone else’s rights
We may remove Feedback that is hateful, abusive, misleading, or unrelated to your experience with our store. You are responsible for the content you submit.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our website or in our Services that contains typographical errors, inaccuracies, or omissions (for example: product descriptions, pricing, promotions, shipping times, product availability). We reserve the right to correct, update, or remove any information if it is inaccurate at any time without prior notice, including after an order has been submitted.
SECTION 13 - PROHIBITED USES
You may use our Services for lawful purposes only. You agree not to:
- violate any applicable laws or regulations
- infringe on our intellectual property or the rights of others
- upload or transmit viruses, malware, or harmful code
- harass, abuse, defame, or discriminate against others
- collect personal data of others without permission
- use the Services to spam, advertise, or solicit without consent
We reserve the right to suspend or terminate your access if we believe you have violated these Terms.
SECTION 14 - TERMINATION
We may terminate this agreement or your access to the Services (or any part thereof) in our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.
The following sections will continue to apply following any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.
SECTION 15 - DISCLAIMER OF WARRANTIES
Our Services and products are provided “as is” and “as available” without any warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, durability, or non-infringement.
We do not guarantee that the Services will be uninterrupted, secure, or error-free, and your use of the Services is at your own risk.
SECTION 16 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, Sutchy and its owners, directors, employees, affiliates, and service providers are not liable for any indirect, incidental, special, or consequential damages arising from your use of our website, products, or services. This includes, but is not limited to: loss of profits, revenue, data, or business opportunities.
Nothing in these Terms limits any rights you may have under consumer protection laws in your place of residence. Your use of our store and any products or services purchased through the site is at your own risk.
SECTION 17 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Sutchy, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities or claims, including reasonable attorneys’ fees, payable to any third party due to or arising out of (1) your breach of these Terms of Service or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.
We will notify you of any indemnifiable claim, provided that a failure to promptly notify will not relieve you of your obligations unless you are materially prejudiced. We may control the defense and settlement of such claim at your expense, including choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent (not to be unreasonably withheld). You will cooperate in the defense of indemnified claims, including by providing relevant documents.
You agree to indemnify, defend and hold harmless our store, its owners, and its employees from any claims, losses, damages, or expenses (including reasonable legal fees) resulting from:
- your breach of these Terms,
- your misuse of our website or services,
- or your violation of any law or third-party rights.
This obligation will continue even after your account is closed or you stop using our services.
SECTION 18 - SEVERABILITY
If any part of these Terms of Service is found to be unlawful, invalid, or unenforceable, that portion will be enforced to the fullest extent allowed by law, and the remaining provisions will continue to be valid and enforceable.
SECTION 19 - WAIVER; ENTIRE AGREEMENT
The failure of us to enforce any right or provision of these Terms does not waive our ability to enforce that right or provision in the future.
These Terms of Service, together with any other policies posted on our site, make up the complete agreement between you and us regarding your use of the Services, and replace any earlier written or verbal agreements. Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 20 - ASSIGNMENT
You may not delegate, transfer or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.
SECTION 21 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and interpreted in accordance with the laws of Canada, and the province of Quebec, without regard to conflict of law provisions.
You agree to submit to the personal jurisdiction of the courts located in Quebec, Canada for the resolution of any disputes arising out of or relating to these Terms of Service or the use of the Services.
SECTION 22 - HEADINGS
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 23 - CHANGES TO TERMS OF SERVICE
We may update these Terms from time to time. Updates will be posted on this page, and the “Last updated” date will reflect the most recent revision. By continuing to use the site or make purchases after updates are posted, you agree to the revised Terms. We encourage you to review this page periodically.
SECTION 24 - CONTACT INFORMATION
Questions about the Terms of Service may be sent to us at connect@sutchyofficial.com.