Refund policy
Because all items are made to order, we do not accept returns or refunds for:
- Incorrect size or colour selection
- Change of mind
- Coffee that has been opened or consumed
- Apparel that has been washed or worn
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, incorrect, or is lost in transit, a free reprint or refund may be offered if the issue is reported within 30 days of delivery.
Please get in touch with customer@trackorder.site to begin the return and refund process and provide the following information:
- Your order number
- A brief description of the issue
- Clear photos indicating the problem
EU & UK Customers
For customers in the EU or UK, replacement or refund requests must be submitted within 30 days of delivery. If there is a product defect (excluding normal wear and tear), you may contact gpsr@honsonventures.com.
After this period and up to the applicable statutory warranty period of 2 years, defect-related inquiries can be sent to connect@sutchyofficial.com.